Case study

How Teleperformance Modernized Its Treasury Management in Just 3 Months with myDiapason?

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“The TMS project enabled a true end-to-end automated process (Straight Through Processing) orchestrated by Diapason.”

Thierry Revah,

Director of Financing and Treasury, Teleperformance

About Teleperformance

A leader in omnichannel outsourced customer experience management:

employees across 350 sites in 76 countries

countries and over 10 currencies covered by the cash pool scope

% of annual revenues centralized in the treasury

billion in gross debt and €800 million in foreign exchange operations

The Context of the Project with Teleperformance

The company wanted to implement a new treasury management tool to support its growth. Its main objectives included:

Refocusing teams on their core busines
Centralizing liquidity between different sites and countries
Better managing foreign exchange risk and debt

The tool used by Teleperformance for the past 10 years had limitations that no longer allowed it to effectively meet daily needs. The expiration of the license 3 months later was the ideal opportunity to make a change.

The Solution Provided by myDiapason

Teleperformance selected the myDiapason TMS (Treasury Management System) for several main reasons:

Alignment with business needs
Flexibility of the tool
Ease of use
Flexibility offered by reporting tools

Beyond just a technological response, the Diapason teams supported Teleperformance in rethinking the entire Financing & Treasury function process. All low-value tasks were centralized and automated from end to end.

The integration of myDiapason took place in two major phases:

Implementation of essential daily functionalities and reporting: liquidity management, cash pools, debt management, and risk hedging (foreign exchange, interest rates).
Improvement of workflow processes through automated communication between FXall and Diapason, to track transaction execution in real-time, complemented by the replacement of the “SWIFT Accord” market operation reconciliation service, which was no longer maintained by the vendor.

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“It was essential to find a tool that could adapt to the organization rather than having to adapt the organization to the constraints of a tool. The existence of a team of consultants capable of supporting us over the long term was also a major criterion.”

Thierry Revah,

Director of Financing and Treasury, Teleperformance

The Results for Teleperformance

The myDiapason solution enabled Teleperformance to gain a 360-degree view of its treasury and plan for the coming years, as well as numerous successes, including:

A project completed in record time, despite the tight deadline with the expiration of the previous tool’s license just 3 months after the project launch.
A team refocused on its core business. The 4 central team members now rely on an integrated, robust, and efficient system.
An improved relationship with subsidiaries through the implementation of a centralized cash forecasting workflow.
Team engagement and quick mastery of the tool. Since it does not require skills beyond those of a treasury professional, the clear brief defined in advance facilitated implementation.

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